Jewellery items are shipped directly from Craigard Studio. If your item arrives damaged or not as expected, please contact us within 14 days of delivery.
We may request photographic evidence so we can assess the issue. Refunds or replacements are issued once the item has been returned and inspected. For non‑faulty returns, the item must be unused, in its original packaging, and returned at the customer’s expense.
If the item arrives damaged, we will cover return postage where a return is required.
Refunds are not available for minor or typical postal delays, including customs processing. Significant delays are assessed on a case‑by‑case basis.
Commissioned or customised jewellery pieces are non‑refundable once approved.
This policy does not affect your statutory rights.
