Refunds and Returns Policy

Returns & Refunds Policy 

We aim to ensure your satisfaction with every purchase. Refunds may be granted in cases where an item arrives damaged or experiences a delay that significantly exceeds standard postal transit times. Please note that typical shipping delays—including those resulting from customs processing—do not qualify for refunds. 

Determination of what constitutes a significant delay remains at our discretion. In qualifying cases, we may request that the product be returned to us for proper handling and disposal. These return costs will be covered by us, and any refund will be issued once the returned item has been received and inspected. 

We offer a 14-day return period from the date of delivery for eligible items. Returned goods must be unused and in their original packaging. Once the item is received and inspected, any applicable refund will be processed within 14 days. 

Prior to returning any item, the customer must contact us with the reason for return and agree upon the return method. Unless otherwise arranged, returns should be sent via a standard postal service with proof of receipt retained. This ensures traceability and protects both parties. 

Please note that commissioned items are exempt from return or refund once the final product has been approved by the customer. This policy ensures clarity around custom work and respects the approval process involved. 

This policy does not affect your statutory rights under UK consumer law.